Planned Parenthood - Missoula Health Center at 219 East Main Street in Missoula, Montana

Customer Reviews about Planned Parenthood - Missoula Health Center

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  Really kind and helpful. Have a high amount of expertise and care for your health. Went above and beyond expectations based on other reviews. They are wonderful.
  June 08, 2017

  by Kayla Irish
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  Over the time I have spent with Planned Parenthood of Missoula, I have dealt with nothing but complications. About every other month, I would have to call the insurance or billing office because my prescription had once again been billed to the wrong insurance, or I had been overcharged in some other way. Currently, I am in the midst of a three-week process to try to get an extended refill of my prescription; yes, three weeks. Initially, all I needed was for the doctor to send over more prescriptions to my insurance company. Instead of doing this, they argued with me and the insurance company about what needed to be done until I eventually got my order--the wrong order. I am getting this refill because of leaving the country for a while, so my insurance was eventually set to cancel, and it took so long for Planned Parenthood to complete this simple task that my insurance cancelled in the process, meaning I have to pay out-of-pocket for their mistake. On a side note, I also overheard a receptionist confide to a woman in insurance that the doctor, Patricia Stone, screamed at her when she tried to explain the situation. A lack of professionalism, to say the least. This is not my individual experience either; I have talked to several other individuals who have had similar problems with Planned Parenthood of Missoula. Looking back on everything, it actually would've been cheaper and less time-consuming to use a regular doctor (which is what I will be doing in the future).
  May 26, 2017

  by Damaris Gemmer
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  I'm extremely dissatisfied with Planned Parenthood. I made an appointment at which time they asked me to be 5 minutes early. When I showed up to my appointment I was 10 minutes early. I then waited 40 minutes past my appointment time (50 minutes from the time I arrived). At that time the receptionist call me up to the counter and said that the wait was caused by an inability to verify if the service would be covered under my insurance but they should hear back any minute. I had a seat. A couple minutes later the receptionist called me up again, said she spoke to the department that deals with insurance verification and they were unable to confirm if the service would be covered because my insurance office must have closed early. She then said I could continue and receive the service they just did not know if it would be covered, however, I know the ACA requires the service I was to receive to be covered. Not quite sure why they needed to verify that....unless it was an excuse. Also thought that's why you submit to insurance and if it was not covered why I would then receive a bill. Unfortunately they decided to waste an hour of my day instead of calling and asking me to reschedule or asking me if it mattered whether they verified it was a covered service. Also unfortunately I left without the service being performed. I also watched another individual, who was there before me and waited quite a while, leave because they could not see them in a timely manner either. Maybe they should rethink their scheduling and give patients an appropriate time to be seen rather than an obviously unattainable time frame that requires patients to wait past their appointment time.
  May 09, 2017

  by Kristi Collins

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Today: 09:00 am — 06:00 pm

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About Planned Parenthood - Missoula Health Center in Missoula